Rockin C Outdoors LLC wants you to be completely satisfied with your order. If at any time you wish to return or exchange a product, you may do so under the following policy, which applies to all returns, refunds and exchanges.
Damaged Items and Shortages
Please report any damaged or missing items within seven (7) days of delivery by calling our office at +1(417) 533-5300 from 9AM to 5 PM Central Standard Time, Monday to Friday (excluding holidays). We will be happy to exchange your damaged items and supply you with your missing items. If we hand delivered, we will bring your missing products on the next delivery. If we shipped your order, we will ship out missing items as soon as possible.
Any product may be returned within 30 days of purchase, provided that it is in unused, like-new condition. To return a product, call our office at +1 (417) 533-5300 or email firstname.lastname@example.org. Please have your invoice number available. Once we receive the returned product, we will examine it to insure no damage and then if undamaged we will issue a credit to your account.
Returned products must be shipped to our Distribution Center at:
Rockin C Outdoors
300 Lawson Avenue
Lebanon, MO 65536
We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.
When shipping products back to us, please email tracking information to us at email@example.com so we can track the shipment. We recommend that you insure the shipment against loss or damage.
Any refunds issued will be for the purchase price of the returned item(s). For refunds on products paid for by credit card or debit card, a refund will be issued to the credit / debit card used for the original purchase.
For refunds on products paid by check, money order, or wire transfer, your refund will be issued in the form of an in-store credit or an exchange for an item of equal or lesser value. We will not under any circumstances issue a refund check.
If you have any questions regarding shopping, returns, our location, or our policies, please call our office at +1 (417) 533-5300 or email firstname.lastname@example.org